Delivery

Orders

We aim to dispatch your order within 7 working days this can vary during busy periods. Please allow more time during the run up to Christmas & if you have ordered a large quantity of frames.

Bartercard orders take a little longer to process due to the manual authorisation check. Please allow 7 – 10 working days for dispatch of your order. Please note paying by Bartercard will add a surcharge of £3.05+ VAT to the delivery charge.

If you have ordered over 10 frames please allow up to 10 working days for dispatch.

If your order has not arrived after you have received your dispatch email or if you haven’t received a dispatch email. Please contact us via email – order@photo-framer.co.uk with your order number & customer name.

For more information please read our Terms & Conditions here

Dispatching and Delivering

We usually dispatch all orders within 7 workings days.

We use APC/Delivered & Parcelforce as our courier.

Our delivery charge is priced based on postcode;

We do not currently deliver to BFPO or PO Box addresses or outside of the UK other than the Channel Islands.

  • Zone 1 – Mainland England & Wales - £6.95 + vat
  • Zone 2 – Central Scotland & Scottish Borders - £7.95 + vat
  • Zone 3 – Scottish Highlands - £12.95 + vat
  • Zone 4 – Northern Ireland - £16.95 + vat
  • Zone 5 – Scottish Islands, Isle of Man & Isle of Wight - £19.95 + vat
  • Zone 6 – The Channel Islands - £26.95 + vat

Once you get our dispatch email with your tracking number you should receive your order the next working day between 8am & 4pm dependant on Postcode.

Zone 3 to 6 delivery times can vary from 2 – 5 working days.

Tracking

For Tracking on APC Delivered click here or for Parcelforce click here you will find your tracking number on our dispatch email sent to you. If you haven’t received an email yet please email us for an order update by clicking here

Our delivery cost includes two attempts for delivery, we would recommend you enter an address in which you will be at during the day, We do not delivery on a Saturday as standard an additional charge would apply if you would require this. Please contact us for more information.

Please make sure if your delivery address is different to your billing address you put the correct postcode in as an additional delivery charge may apply if you supply an incorrect address, or if there has been two failed attempts.

All goods must be signed for at the delivery address provided. We would advise you to choose a delivery address that you someone will be there to sign for the parcel between 8am & 6pm. If no one is in, our courier will leave a card, please contact the depot to rearrange delivery or to collect your parcel.

Please provide additional delivery instructions where possible to give our courier a greater chance of a successful delivery e.g: Please leave with neighbour or leave in a safe place.

If you change the delivery address after dispatch there may be an additional charge for redelivery. An email confirmation must be given if you change the address or named contact before dispatch.

For more information on Website Membership, Payment, Carriage, Cancellation or Refunds please read our Terms & Conditions here

Collection

If you have chosen collection, we are open 9am – 5pm weekdays & on Saturday’s from 10am till 2pm for collection only from DIYFraming’s Trade Counter.

Order collection address:
All About Framing
Unit 2 Crusader Industrial Estate
Sterling Road, Off Halifax Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3ST
For directions (which are important even if you have a SatNav) Please click here

For more information on Website Membership, Payment, Carriage, Cancellation or Refunds please read our Terms & Conditions here