Terms and Conditions

About Us

PhotoFramer is a website run and maintained by DIYFraming Ltd. To find out more look at the about us page.

Registration Details

DIYFraming Ltd
UNIT 2,
CRUSADER INDUSTRIAL ESTATE,
STIRLING ROAD,
HIGH WYCOMBE,
BUCKS.
UNITED KINGDOM
HP12 3ST

Company Registration Number

4513393

Postal Address

DIYFraming Ltd
UNIT 2,
CRUSADER INDUSTRIAL ESTATE,
STIRLING ROAD,
HIGH WYCOMBE,
BUCKS.
UNITED KINGDOM
HP12 3ST

Contact Number

01494 459545

Contact Email

order@photo-framer.co.uk

Website Membership

Registration

In order to make a purchase, customers must become a member and fill in their correct details on the registration form.

Personal Data

We do not pass on any of your personal details to third-parties. All bank details are processed by WorldPay, we do not have access to it and therefore will not store any bank data.

Images

Your image may be rejected if it is not of high enough quality.

We cannot be held responsible for low quality images provider by the customer. We make sure that the image resolution is kept at a high level but cannot fix defect or prior image manipulation. We cannot guarantee that your finished print will be an exact representation of what you see on your computer monitor or device screen as all screen vary with different calibrations, resolutions and brightness options. By uploading any image to our testimonial gallery you accept we can use the image for marketing purposes if you do not want your image used please leave the box un-ticked when submitting your feedback.

Anything under 1MB or 1024KB is likely to be too small for this site.

Facebook pictures have usually been compressed and shrunk. You are very welcome to use these, however the quality may not be as high as the original and you may not be able to get as large a print as you want. We recommend using the original image, as opposed to one taken from Facebook.

If you are concerned about an image’s quality or the size it can go up to please do not proceed with the order &contact us first. Our system cannot identify if your image is out of focus or blurry, it is up to you to check the image before proceeding with the order process. If you have submitted the incorrect image, please contact us via email as soon as you can, as production can start

Photoframer will keep the images you upload for at least a month for production purposes after that you are free to delete them. We will automatically delete your images after a year for space purposes; we only keep quotes for a maximum of two months, please contact us if you would like us to keep a quote for longer.

We also reserve the right to delete images & cancel any order in which we believe to have an offensive image without notice.

By uploading your image you accept the responsibility that you own full copyright or have written consent to use the image you have uploaded. We will not accept any responsibility for any copyright infringements.

Materials & Sizing

The Moulding & Mount board samples displayed on our website have been supplied to us by the manufacturer and they offer an excellent representation of the actual colour size and shape of each item we offer. We cannot offer a refund if the frame or mount does not match your requirement or if the quality or colour has changed due to a different calibration or quality of your monitor. Wood is a natural product and they may be a variation of colour between different batches we will do our best to match different lengths for joining as closely as we can.

Sizes are inputted or pre-selected from one of our templates; our website cannot change or edit the measurements you enter. We will only supply a frame to measurements you provide or select and are detailed in the summary box through your process. It will detail the glass & picture size through the process. We cannot offer a refund or an exchange for any mistakes we are not responsible for.

Payment

Payment can be made with the following card type: Visa Credit; Visa Debit; MasterCard Credit; MasterCard Debit; JCB; Visa Electron; Maestro. We only accept sterling transactions in the UK. All payments are processed by WorldPay.

Bartercard

Payment can also be made by Bartercard, you must have a valid account and supply a valid account name & bartercard number for payment to proceed correctly, after we verify your details you will receive a confirmation email from Bartercard that the transaction was authorised. Carriage charges are taken using a debit or credit card only. This will be charged separately using one of the card types listed above this will be taken after filling in your Bartercard account details. Please make sure you fill in the correct account name on your Bartercard account or payment may not be accepted.

Carriage

We use APC/Delivered as our courier.

Our delivery charge is priced based on postcode.

We do not currently deliver to BFPO or PO Box addresses or outside of the UK other than the Channel Islands. Our standard delivery charge to Zone 1 – Mainland England & Wales is £6.95 + VAT.

  • Zone 1 – Mainland England & Wales - £6.95 + vat
  • Zone 2 – Central Scotland & Scottish Borders - £7.95 + vat
  • Zone 3 – Scottish Highlands - £12.95 + vat
  • Zone 4 – Northern Ireland - £16.95 + vat
  • Zone 5 – Scottish Islands, Isle of Man & Isle of Wight - £19.95 + vat
  • Zone 6 – The Channel Islands - £26.95 + vat

Once you get our dispatch email with your tracking number you should receive your order the next working day between 8am & 4pm dependant on Postcode.

Zone 3 to 6 delivery times can vary from 2 – 5 working days.

Our delivery cost includes two attempts for delivery, we would recommend you enter an address in which you will be at during the day, We do not delivery on a Saturday as standard an additional charge would apply if you would require this. Please contact us for more information.

Please make sure if your delivery address is different to your billing address you put the correct postcode in as an additional delivery charge may apply if you supply an incorrect address, or if there has been two failed attempts. All goods must be signed for at the delivery address provided.

Please provide additional delivery instructions where possible to give our courier a greater chance of a successful delivery.

If you change the delivery address after dispatch there will be an additional charge for redelivery. An email confirmation must be given if you change the address or named contact before dispatch.

Cancellation

You may cancel an order up until we have started work on it. This is due to the bespoke, personalised nature of our products and is in line with the UK's distance selling regulations. To do this: login; select the ORDERS tab; find your order and click cancel. Due to the bespoke nature of our products, production may start at any time after the order has been confirmed, which may be a very short period of time. If you do not want us to send you the frame, please contact us either by phone, or email quoting the job reference number. We will be able to stop the process, but will only be able to refund you with 50% of the original cost.

Orders

We aim to dispatch your order within 7 working days this can vary during busy periods. Please allow more time during the run up to Christmas & if you have ordered a large quantity of frames.

Bartercard orders take a little longer to proceed due to the manual authorisation check. Please allow 7 – 10 working days for dispatch of your order.

If you have ordered over 10 frames please allow up to 10 working days for dispatch.

If you order has not arrived after you have received your dispatch email or if you haven’t received a dispatch email. Please contact us via email – order@photo-framer.co.uk with your order number & customer name.

Return of a damaged, defective or incorrect item

In all cases please contact us first (within 7-10 working days of receipt of the goods, quoting your order number & by sending us an image of the damage to order@photo-framer.co.uk) before returning any items. Once we have received the item, we will issue a refund through WorldPay, which provides our payment processing services.

If the item was damaged in transit

If your delivery contents were damaged in transit please contact us (within 7-10 working days of receipt of the goods), quoting your order number & by sending us an image of the damage to order@photo-framer.co.uk & make sure you retain the packaging.

If the item arrives faulty

You have the right to return the item within a reasonable length of time, please keep any receipts and warranty information, as this will be needed to deal with your return.

If we send you an item that you did not order

As soon as you find out we have sent you an incorrect item please contact us.

We will despatch the correct item as soon as possible and arrange for the incorrect item to either be collected or will ask you to post it back to us. We will refund any postal charge you incur should we instruct you to post the item back to us.

Refunds

We process all of our refunds through our payment provider - WorldPay. They are a secure service used by thousands of business around the world. We issue all refunds to the card used in the original payment. If payment was made using Bartercard please contact us directly via phone or email.